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Nate Wade Love

Posted in customer service with tags , , , , , on December 30, 2008 by JD

My wife and I bought a new car last summer and after a full 10 hour day of car shopping (my wife was 9 months pregnant at the time mind you, so some of you will appreciate what that means) we decided to to with the Subaru Legacy we drove at Nate Wade Subaru. Why Mr Wade over the others? Customer service folks…customer service.

A relaxed, friendly neighborhood environment and an absolutely no pressure sales experience is what did it for us. The salesman knew his stuff and every employee there made us feel like a member of the family.

I took the car in for its first oil change, and even after 4 months, nothing has changed. The dorky cousin was back for a visit and they once again made me feel right at home.
The first oil change was free and they threw in a valve stem cover to replace the one I had already lost. I found a free bottle of touch-up paint in the car when I got in to drive away. Plus, the coffee I had while there was great!! Not the usual crap you get for free which has probably been sitting out for days.

Way to Nate Wade… Kudos to you.